PRIVACY POLICY

Last updated: September 2026

Raya Divers Co., Ltd. (“Raya Divers”, “we”, “us”) respects the privacy of our customers and is committed to processing personal data responsibly and in accordance with applicable data protection laws.

This Privacy Policy applies to users of the Raya Divers website and online store, as well as customers booking diving trips, diving courses and other services provided by Raya Divers.

1. Data Controller

Raya Divers Co., Ltd.
1/2–1/3 Moo 5, T. Rawai, A. Muang
Phuket 83130, Thailand
Email: info@rayadivers.com

2. Information We Collect

We may collect personal information including:

Name, email address, telephone number and other contact information
Date of birth and other information required for participation in our services
Booking, course and purchase information
Diving qualifications, certifications and diving experience
Special requirements or other information voluntarily provided by the customer and necessary for delivering the booked service
Payment and transaction information
Communications between you and Raya Divers
Marketing preferences and consents
Technical information relating to the use of our website, including IP address, browser and device information, cookies and website usage information

3. How We Use Your Information

We may use personal data to:

Process and manage bookings, purchases and payments
Provide diving trips, courses and other booked services
Communicate with customers before, during and after their booked service
Provide customer support
Support the safe and appropriate delivery of our services
Meet accounting, tax and other legal obligations
Develop and improve our website and services
Analyse website usage
Conduct marketing and measure advertising performance in accordance with applicable law and customer consent
Send newsletters, offers and other direct marketing communications where we have an appropriate legal basis or your consent

4. Payments – Stripe

We may use Stripe to process payments made through our online store. Information necessary to complete a payment is transferred to Stripe for payment processing.

Raya Divers does not generally store customers' complete payment card details in its own systems. Technical processing of card payments is handled by the payment service provider.

Stripe processes personal information in accordance with its own privacy policy.

5. Google Analytics and Google Ads

We may use Google Analytics to understand how visitors use our website and to improve our website and services.

We may also use Google Ads to deliver advertising, measure advertising performance and, where permitted, provide more relevant advertising.

These services may process information relating to website usage, devices, browsers, IP addresses and advertising identifiers.

Non-essential cookies and similar tracking technologies are used where required on the basis of the user's consent.

6. Meta Pixel

Our website may use Meta Pixel to measure and improve advertising on Facebook and Instagram.

Meta Pixel may collect information about visits to our website, pages viewed and actions taken in our online store. Meta processes information it receives in accordance with its own privacy policies.

7. Mailchimp and Email Marketing

We may use Mailchimp to manage and send newsletters, offers and other email marketing communications.

Information processed through Mailchimp may include your name, email address, marketing consent and information relating to the delivery and use of marketing emails.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.

8. Cookies

Our website uses cookies and similar technologies to enable website functionality and may use them for analytics and marketing purposes.

Essential cookies may be used where necessary for the technical operation of our website and online store. Analytics and marketing cookies are used in accordance with applicable law and the choices made by the user through our cookie settings.

Users can manage their choices through the cookie settings available on our website.

9. Sharing Information with Service Providers

We may share personal information with, or allow it to be processed by, trusted service providers where necessary to operate our business and provide our services.

These may include:

Payment and e-commerce service providers
Booking system providers
IT, hosting and website service providers
Email and marketing service providers
Analytics and advertising providers
Transportation providers and other partners involved in delivering trips or courses
Government authorities where disclosure is required by law

Raya Divers does not sell customers' personal data.

10. International Data Transfers

Raya Divers operates in Thailand and serves customers from multiple countries. Some of our service providers operate internationally, which means that personal data may be processed or transferred outside Thailand.

Where required by applicable data protection laws, we seek to use appropriate safeguards for such international transfers.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable laws, including accounting and tax requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

12. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss or misuse.

13. Your Rights

Depending on the data protection laws applicable to you and the processing concerned, you may have the right to:

Receive information about how your personal data is processed
Request access to your personal data
Request correction of inaccurate information
Request deletion of personal data in certain circumstances
Restrict or object to certain processing
Withdraw your consent
Request data portability where applicable
Lodge a complaint with the relevant data protection authority

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

14. Applicable Data Protection Laws

Raya Divers is a company operating in Thailand and its processing of personal data is primarily subject to Thailand's Personal Data Protection Act (PDPA).

Where another data protection law applies to Raya Divers or to particular processing activities, including the European Union's General Data Protection Regulation (GDPR), Raya Divers will process personal data in accordance with the applicable requirements.

15. Contact Us

For questions regarding this Privacy Policy or the processing of your personal data, please contact: